This Privacy Policy explains how Brijex collects, uses, and protects your information.

1. Who we are

Brijex ("Brijex", "we", "us") operates the Brijex mobile app and admin panel. This policy explains what information we collect through the app, why we collect it, who we share it with, and the choices you have. It applies to all users across India.

2. Information we collect

Account & profile: your phone number (used to log in via OTP), name, city, and profile photo if you add one.

Content you submit: death notices, community notices, event cards, and service listings or bookings (if you list or book a service through Brijex), including any names, photos, dates, or messages you include.

Family tree: names, relationships, and dates you add for family members, and any invites or link requests you send to connect entries across accounts.

Contacts (only if you grant permission): for features like tagging people on an announcement or inviting others to boost its reach, we access the phone contacts you choose to share for that action. We do not access your contacts unless you grant this permission.

Payment information: for paid notices, event cards, or service listing/booking payments, payments are processed by Razorpay. We receive confirmation that a payment succeeded or failed, not your card, UPI, or bank details; those go directly to Razorpay.

Uploads: photos and documents you attach to a notice, listing, or support request.

Usage & device data: app version, device type, and crash/error logs, used to fix bugs.

Loyalty data: points earned, redeemed, or referred, tied to your account.

3. How we use your information

• To create and secure your account, and verify you via OTP at login.
• To publish the notices, listings, or bookings you submit, and show them to the right audience (e.g. notices scoped to your city).
• To send you notifications you've opted into (e.g. death notices from your city).
• To process payments for paid features, via Razorpay.
• To operate the loyalty points program.
• To respond to support requests you send us.
• To detect abuse, spam, or fraudulent content, and keep the community safe.
• To improve the app based on aggregate usage and crash data.

4. Who we share it with

We do not sell your personal information. We share it only with the service providers that make Brijex work, and only the data each of them needs to do their job:

• Meta (WhatsApp): to deliver the OTP code via WhatsApp used for login.
• Razorpay: to process payments for paid features.
• Our cloud storage provider: to store photos and documents you upload.
• Our hosting provider: to run the app's servers and database.
• AI providers we use for features like AI-generated poster art: only the specific content you submit for that feature is sent, solely to generate your result.
• Law enforcement or regulators, only if we're legally required to.

5. Sensitive content: death notices & family details

Some of what Brijex handles is inherently sensitive: details about a deceased family member, or names, relationships, and dates you add to your family tree. We treat this content with extra care: death and community notices go through moderator review before they're published, and we don't use this content for advertising or share it outside the purpose you posted it for.

6. How long we keep your data

We keep your account data for as long as your account is active. Published notices and listings remain visible per their normal lifecycle (e.g. a death notice stays visible to the community; it isn't auto-deleted). If you delete your account, we deactivate it immediately and remove personal data we no longer need to retain, except where we're required to keep records (e.g. payment records for tax/accounting purposes).

7. Your rights & choices

• Access or correct your profile information any time from the app.
• Turn off individual notification types in Settings, or revoke Contacts access anytime from your phone's system settings.
• Delete your account from Settings → Account actions, or via the Delete Account page, which deactivates your account immediately and signs you out.
• Request a copy of your data, or ask us to delete specific content, by contacting us (below).

8. Children & minors

Brijex is intended for users aged 13 and above. If you are under 18, you may only use Brijex with the involvement and consent of a parent or legal guardian, who is responsible for your use of the app. By creating an account, you confirm you meet this requirement.

9. Security

We use industry-standard measures to protect your data, including encrypted connections between the app and our servers and access controls on our systems. No system is completely secure, but we work to keep your information safe and to respond quickly if something goes wrong.

10. Changes to this policy

If we make material changes to this policy, we'll notify you in the app before they take effect. Continuing to use Brijex after a change means you accept the updated policy.

11. Contact & Complaints

If you have any questions, concerns, privacy-related requests, or complaints regarding Brijex, you can contact us at brijexapp@gmail.com or use Contact support / Report a problem in Settings within the Brijex app.

We will review complaints and requests and take appropriate action within a reasonable period.